Originally
posted by
allbymyself87:
When players get purpled in the game, they always face the same issue:
1) No clues which rules they have broken or violated.
2) No clues who should they contact to reinstate their country.
3) Sometimes it takes forever to appeal as not all game mods are around 24/7. So, might end up losing quite some valuable time/turns while waiting for mods to check/reply/reinstate.
Suggestions:
1) Can we enforce for game mod who handles on the country deletion to at least send a private message to the player to inform/explain which rules he has violated and results in deletion?? It's better than let the player himself to have a wild guess on his own?
2) Add an "Appeal" button or link for player to click and fill up proof or reasons to speed up the entire reinstate progress? Better than having to let players to find game mods on their own and sometimes they might find the wrong mod for the server which end up have to look again for the correct mod for the server. And sometimes all the mods not responding, that's the most frustrating part. =/
1a) I agree with the issue but we are challenged by the method of communication.
1b) Not all players have their game profiles linked to their forum handle and the linked accounts are not displayed in a way to make it easy for moderators to easily make a connection for direct contact. Further, not everyone has information in their game account that might identify who they are. Some players do not use their known game/forum handle in their username, email, country name, etc.
I have previously requested that the general reason for the deletion be available for the moderator to select to be viewed by the player and I still think that is a good change for the admins to make. Something general for a moderator to select and be displayed for the player like coordination on solo non-clan game server, multiple accounts, game bug abuse, etc. The current system gives a player that feels they were incorrectly deleted to submit an appeal but often the appeal notes are simply them asking why they were deleted. There is no way for a moderator to reply to their appeal other than approve/deny and players often do not give contact details for correspondence. Even if we were to use the email listed on the account, players rarely check this in my experience (assuming the email is still even in use). A reason given upon deletion would eliminate the extra step and give the player the opportunity to respond to that reason initially. Admins could even force the appeal to include a preferred method of contact.
2a) There is a link to appeal when there is any deletion and a section for the player to provide feedback. The appeal will be viewed the next time a moderator is available. Contacting them outside of this method is not necessary for the appeal to be processed and reviewed.
2b)The person they could contact is typically not just 1 person, but there isn't anyone that a player "should" contact directly. A player can contact any person listed as a moderator for that game server if they choose but immediate reply is not guaranteed or expected from the moderator team. Game mods have access to different areas and I believe these are listed on each forum section. Players can also escalate things to me or Martian as needed if they aren't happy with an appeal decision - Martian and I have access to all game servers as Mod Boss. Admins should generally not be contacted for these matters and will usually defer to the moderator team (should you be lucky enough to get a timely reply from an admin.)
3a) This is relative and the definition can vary from person to person. A moderator replying to an appeal in 8-12 hours might seem to take "forever" to some players, but I might say that is a reasonable amount of time for a reply in most cases. However, this has more impact on game servers like Express so the expectation would likely change. On the flip side, the consequence of the some lost turns in non-Express game servers is not as critical for me personally since players, contrary to claims, are often not deleted for absolutely no reason. An appeal may determine that a deletion should be overturned in some circumstances, but generally something was done by the player to put themselves at risk.
